TITLE:   Helpdesk Technician Level 3

LOCATION:  Bellevue, WA, USA - Onsite

TerraPower® is a nuclear energy technology company based in Bellevue, Washington. At our core, we are working to raise living standards globally. The essential factor? Energy. In 2006, the company originated with Bill Gates and a group of like-minded visionaries who evaluated the fundamental challenges to raising living standards around the world. They recognized energy access was crucial to the health and economic well-being of communities and decided that the private sector needed to take action and create energy sources that would advance global energy deployment.  TerraPower’s mission is to be a world leader in new nuclear technologies, while developing innovators and future leaders in the nuclear field. TerraPower is committed to bringing sustainable, affordable and safe energy to address global issues. As a result, the company’s activities in the fields of nuclear energy and related sciences are yielding significant innovations in the safety and economics of nuclear power, hybrid energy and medical applications.

TerraPower is seeking to hire highly motivated and forward thinking professionals who are interested in focusing on advanced nuclear reactor research and development, and influencing change within the nuclear power landscape.  TerraPower is an Equal Opportunity Employer. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state, or local law. In addition, as a federal contractor, TerraPower has instituted an Affirmative Action Plan (AAP) in an effort to proactively recruit, hire, and promote women, minorities, disabled persons and veterans.

Helpdesk Technician Level 3

The Helpdesk Technician will be joining the IT team in a Microsoft-centric environment.  The position will own PC lifecycle management from end to end, to include OS, 3rd party integrations, unique software packaging and documentation, this will require meeting with teams across the organization to understand TerraPower’s unique needs. The Level 3 Technician will also serve as an escalation point for more advance and complex technical issues.

Candidate must be experienced and able to work on-site in a fast-moving environment, including triaging and prioritizing issues and incidents, while maintaining strong and professional customer service.  

Additional work designated will be primarily determined based on level of experience, areas of interest, strengths in background and work history.

Responsibilities

•         PC Lifecycle Management

•         Active Directory Account maintenance

•         Software Packaging deployment and updates

•         Unique Application Support

•         Endpoint management

•         Occasional Travel to other sites in Bellevue and Everett

•         Training and Mentoring of lower tier technicians.

•         Documentation of processes and procedures.

Key Qualifications and Skills

•         Minimum of an associate’s degree, CompTIA A+ certification with 5+ years’ experience, B.S. in Computer Science or equivalent military experience in a related field is preferred.

•         Experience with Atlassian Jira ticketing system.

•         Familiarity with Knowledge Management and KB lifecycle.

•         A comprehensive understanding of desktop and laptop hardware lifecycle from end to end.

•         Comprehensive understanding of Windows Operating System lifecycle management from end to end.

•         Experience with rapid deployment imaging technologies such as MDT and SCCM.

•         A general understanding of DHCP, DNS, and TCP/IP, and wireless networking, as well as how to troubleshoot them.

•         Experience with Red Hat Enterprise Linux patching, troubleshooting, and utilization.

•         Proficiency with software packaging and deployment through MECM and VM Ware Horizon.

•         Collaborate with teams across the organization to identify hardware and software needs

•         Excellent written and verbal communications.

•         Assist the Help Desk manager in hiring, mentoring, and training of Tier 1 and Tier 2.

•         General knowledge of automation and usage of automation tools.

•         Familiar with ITIL or other process improvements methodology.

•         A general understanding of modern Information Security principles and practices.

•         Possess a growth mindset and seek continuous improvement.

•         The successful candidate will possess a high degree of integrity and trust, communicate openly, and display respect as well as a desire to foster teamwork.

•         Be able to work onsite at our locations in Bellevue and Everett 4 days a week.

•         Available for on-call or after-hours response.

Job Functions

Job Functions are physical actions and/or working conditions associated with the position.  These functions may also constitute essential functions for the job which the employee must be able to fulfill, with or without accommodation.  Information provided below is to help describe the job so that the applicant has a reasonable understanding of the job duties/expectations.  An applicant's ability to perform and/or tolerate these actions and conditions will be discussed, and workplace accommodations may be made on a case-by-case basis following an individualized assessment of the applicant and other considerations, including but not limited to any governing safety standards.

•         Motor Abilities: Sitting for extended periods, bending/stooping, grasping/gripping, fine motor control (hands)

•         Physical exertion and/or requirements: Minimal, with ability to safely lift up to 30 pounds

•         Repetitive work: Prolonged

•         Special Senses: Visual and audio focused work

•         Work Conditions: Stairs, typing/keyboard, standard and/or sitting working environment of >8 hrs./day

•         Travel required  0-15%

TerraPower’s technology is controlled for export by various agencies of the U.S. Government.  TerraPower must evaluate applicants who are foreign nationals (other than asylees, refugees, or lawful permanent residents) in accordance with U.S. Government export control requirements.  To facilitate TerraPower’s export control reviews, you will be asked as part of the application process to identify whether you are a U.S. Citizen or national, asylee, refugee, or lawful permanent resident of the United States.  Government export authorization approval times vary.  Based on the business needs for a particular position, TerraPower may not consider a foreign national from a country if it is impracticable to obtain timely Government export approval.  

Job details

Salary Range Level 8: $84,476 - $126,714

*Typically, our employee salaries are within .90 – 1.0 of the mid-point of the posted salary bands.  Any salary offered within the posted salary band is based on market data and commensurate with the selected candidate’s qualifications and experience.  This range is specific to Washington State.

Benefits:

•         Competitive Compensation

•         Salary, eligible to participate in discretionary short-term incentive payments

•         Comprehensive Medical and Wellness Benefits for family or individual

·        Vision

·        Dental

·        Life

·        Life and Disability

·        Gender Affirmation Benefits

·        Parental Leave

•         401k Plan

•         Generous Paid Time Off (PTO)

·        21 days of annually accrued PTO

•         Generous Holiday Schedule

·        10 paid holidays

•         Relocation Assistance

•         Professional and Educational Support Opportunities

•         Flexible Work Schedule

 TerraPower Career and Benefits information:  https://www.terrapower.com/contact-us/careers/